Imagine an electronic, efficient and effective Quality Management System that is designed especially for community based services of all kinds to support your ability to consistently provide services that meet your clients’ requirements… well, you’ve found it.
QualisQMS Pty Ltd was formed by a group of industry experts to provide the opportunity for business process clarity, offer a key tool to support organisational quality and ease the pathway to accreditation and continuous improvement.
Our people have many years working in community based organisations and supporting and assessing their quality journeys. We’ve listened to the challenges and helped organisations to unravel them. We’ve been alongside organisations as they begin and continue their quality journey. And we know that increasingly organisations are looking for solutions and choosing to use a Quality Management System to bring together their business processes, risk management and accreditation, and that increasingly this is a requirement in a changing accreditation landscape that at times places quite a burden on organisations. We want to partner with community, health and wellbeing providers to really identify and embed in an integrated way, the processes that you value because they lead to the outcomes your clients value.
Whether you are a large organisation or a sole operator, our QualisQMS is able to bring together the complexities of compliance and accreditation and provide a framework that works for your organisation and how you do business. The QMS will give you a harmonious quality system that is at the fingertips of your people, produces live information, gives full governance line of sight and becomes key to how you operate and manage for efficiency, effectiveness and ongoing quality services.
Provide clients, their families and funders with confidence that you have the necessary business, operational and service delivery processes and checks in place to consistently deliver quality services.
Engage your people by making business, operational and service delivery processes and responsibilities clear and accountable, while encouraging ongoing learning on a quality journey.
"Imagine an electronic, efficient and effective Quality Management System that is designed especially for community based services of all kinds to support your ability to consistently provide services that meet your clients’ requirements…well, you’ve found it."your processes for accreditation, licensing and verification."
We listen to what you want, what you need and what you wish for in your Quality Management System. We provide you with the tools to make it happen. Whether it’s our on-boarding support to learn how to navigate your new QMS, or partnering for co-produced solutions, QualisQMS listens, respects and responds.
Is to provide the best, most efficient, and user friendly quality management systems that organisations can use every day to support their staff and benefit their clients in a positive way.
QualisQMS has built in features that highlight aligning criterion or indicators across multiple accreditation or compliance frameworks.
If you are collecting data QualisQMS can report it. From interactive Board reports to expired police checks. QualisQMS brings data to life.
Any where from a sole practitioner to organisations with multiple sites, with multiple service streams QualisQMS can grow with you.
QualisQMS provides state-of-art quality management solutions. Our Qualis coaches and Qualis champions take a collaborative approach to understanding what organisations need to meet and hopefully exceed their quality objectives. Our QualisQMS quality management system brings together all of a organisational quality needs into one system, one point of truth.
Listening to what organisations need is the QualisQMS approach. Understanding the issues and needs is the first step in the quality journey. Our products and services are all geared towards same goal: getting your QualisQMS system humming.
Just as every organisation is different, so is each QualisQMS installation. It all starts with an initial meeting to identify what you want to achieve.
QualisQMS can be used to meet many of the most common accreditation standards currently used. While each standard differs from another, the general quality principles remain common. QualisQMS has in-built functionality that allows organisations to align multiple frameworks to a single policy or process. You can search for evidence by a single indicator, section or standard or even to show how many indicators are being meet by a policy or workflow instruction. Below are a few of the standards we commonly deal with. The process of mapping alignments is ongoing, so ask if your framework has been completed.
NSQHS describe the level of care that should be provided by health service organisations and the systems that are needed to deliver such care.
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The NDIS Quality and Safeguarding Framework provides a nationally consistent approach to help empower and support NDIS participants to exercise choice and control, while ensuring appropriate safeguards are in place and establishes expectations for providers and their staff to deliver high quality supports.
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The RACGP has developed the Standards for general practices (5th edition) (the Standards) with the purpose of protecting patients from harm by improving the quality and safety of health services.
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The Australian Service Excellence Standards (ASES) is a quality framework owned by the South Australian Government Department of Human Services. ASES supports community service organisations to effectively manage resources, gain better understanding of customer needs and improve accountability and reporting.
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The National standards for mental health services (the standards) provide a framework for quality mental health care that is recovery focused, consumer and carer centric, integrated and evidenced based.are.
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QIC Standards 7th edition support a wide range of organisations, of varied sizes and service delivery types, to strengthen areas for improvement and to identify quality improvement priorities while committing to a cycle of continuous quality improvement.
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The Quality Standards focus on outcomes for consumers and reflect the level of care and services the community can expect from organisations that provide Commonwealth subsidised aged care services.
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ISO 9001 is the international standard that specifies requirements for a quality management system (QMS).
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ISO 14001 is the international standard that specifies requirements for an effective environmental management system (EMS). It provides a framework that an organization can follow, rather than establishing environmental performance requirements.
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ISO 45001:2018 specifies requirements for an occupational health and safety (WHS) management system, and gives guidance for its use, to enable organizations to provide safe and healthy workplaces by preventing work-related injury and ill health, as well as by proactively improving its WHS performance.
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The Rainbow Tick consists of six standards against which services can be formally accredited to demonstrate LGBTI inclusive practice and service delivery.
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Do you have another standard you measure against? QualisQMS can be adaped and mapped to almost any stadard or work-flow. Talk to your QualisQMS contact about this service.
The Audits module allows for effective planning, execution and reporting of audit results. It helps you to keep on top of all findings and recommendations by seamlessly integrating with other QualisQMS modules like CAPA. Worried about migrating existing data? Don't worry, hit the ground running by importing your existing checklists and questions using the embedded data import tool.
The Customer Service module allows you to effectively manage customer and stakeholders’ feedback. It also allows for effective management of the customer and or community engagement strategies. In addition, this module also allows you to gauge your customer service performance, determine whether changes are resulting in improvements, uncover areas for improvement in design and delivery of products and services.
The Master Data module provides a place for storing and sharing all master data within the system. This includes items such as supplier or customer lists, document and email templates. In addition, it allows you to import legacy data for migration purposes or integrate with existing applications.
The Corrective Action and Preventative Action (CAPA) module allows you to eliminate any systemic, recurring and high-risk items within your organisation. It enables you to investigate the root cause of the problem, implement corrective or preventive actions and ensure the actions have been effective. Utilizing a risk-based lens, the CAPA module allows you to prioritising your resources on the most important problems.
The Deviation module provides an organisation with a robust mechanism for reporting and addressing any departures from approved procedures, processes, instructions or KPI’s. It allows for consistent recording of deviations, by automating notifications and escalations to staff, by improving the visibility of deviations across the organisation and by enabling change culture.
The QualisQMS Meetings module allows you to create and schedule meetings at pre-defined intervals to ensure you stays on top of your organisational commitments and objectives. Additionally, the module allows you to create meeting templates with standing items, create manage agendas for meetings and plan (Launch) actions as an outcome of a meeting. Subsequent meetings inherit the previous meeting's agenda and ensures that any planned actions are carried out effectively.
The Calibration and Maintenance module allows you to keep track of all your assets, manage calibrations and certifications of all equipment (operational or resusable), maintain an inventory of equipment and stay on top of maintenance schedules.
Good document control is the corner stone of any thriving quality management system. The QualisQMS Document Control module allows you to manage the creation, review, approval and distribution of all documents and contracts. It also gives you the ability to maintain both a hardcopy and a paperless document control system side by side. Manage security on each document so that you can control who can view, approve or create documents in the system.
The Risk Management module allows you to identify and manage all of the operational risks of an organisation. Risks are assessed based on a customisable risk matrix allow each item to be reviewed and controls put in place to mitigate the risk. Furthermore, risk assessments are integrated into other modules of QualisQMS so that the organisation can use a risk-based approach in its decision making.
The QUalisQMS Change Management module allows you to manage the complete change process from beginning to end. It enables you to identify all affected aspects of the organisation such as processes, documents and assets and puts in a plan that keeps all people informed and ensures that the change is implemented effectively.
The Incident reporting module allows you to record and investigate all incidents that occur in an organisation. The module supports you to uncover the root cause of the events and help to prevent future incidents from occurring by putting in place controls which address the root cause. The module also allows you to generate external reports that can be sent to health and safety authorities.
The Training module ensures that all employees in the organisation are competent in performing their responsibilities and job activities as well as maintaining national or international police checks records. It allows you to identify all training requirements (mandatory or not), creating courses for employees and then scheduling these courses for employees to be assessed against. In addition, the module enables integration with the Document Control module to seamlessly allow training to occur on all types of documents the organisation produces.
Instead of overwhelming the user with long complicated forms, QualisQMS forms are simple and smart so that the user only sees information relevant to them.
Forms are easy to navigate and information easy to enter, this allows the users to quickly find the information they need to make business decisions.
Automated business processes allow information to flow freely and continuously between individuals and teams allowing them to work together from any location at any time. Multiple tasks can be planned and implemented bringing a diverse group of individuals together in order to share knowledge and expertise in order to solve complex problems.
Processes are linked together so that information can flow from one process to another freely. Linking processes together also allows a user to have a holistic view of the entire chain of events that took place in order to resolve an issue. Integration with external systems adds further value by bringing previously isolated systems together to remove silos.
If you can record it, we can report on it. Create new charts and reports by filtering and aggregating information so that you get the information you need in order to make key business decisions. Furthermore, the Reporting module allows you to make sense of data and spot trends by triggering notifications when key events occur in the system.
Enterprise Systems
Microsoft Word & Excel
Analytics
Email & User Directory
Relational Databases
Customer Relationship Management
These tasks don’t have to be an either or. We all want to do our job and people are relying on us. Accreditation is not a separate experience or task to our job, but part of everyday p...
I hear this from a lot of organisations I visit and it seems to be a common cry for help across most sectors. Things evolve in organisations with good intent but inevitably document con...
What can a QualisQMS do? It will bring your people together at the intersection of customers, culture and quality to:
1. Provide clients, their families and funders with confiden...
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If you have any questions or suggestions or if you would like further information, please don't hesitate to contact us.
Level 2, The Lantern, 707 Collins St, Docklands VIC 3008
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