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Recent Research into Quality Management Systems in Healthcare

The recent 3rd International Conference on Quality of Life, University of Belgrade, November 2018 explored the concept of Quality Management in Healthcare, following on from a number of previous research papers exploring the benefits of a QMS.

The main points of discussion that seemed to be undisputed were the reality that it has become increasingly important for organizations to improve their quality and thus enhance their competitiveness in today's globally competitive market place, there is no longer a question if quality should be incorporated into the healthcare sector, but what is the most effective way to do that.

From the ability to reduce adverse events, to optimizing efficiency and enhancing patient/client satisfaction, these systems concentrate on reducing errors and improving client safety. There is no doubt that larger organisations want quality to be deeply embedded in their healthcare systems and understand why this is of great importance for the provision of high quality healthcare services to individual patients/clients.

The current version of ISO 9001:2015 is the most widely accepted and used model of quality management systems in the World, and commonly used as a method for implementing effective and efficient administrative and production processes.

QualisQMS believe this, and other similar standards can be successfully implemented within the Healthcare sector, using online data collection and analysis tools, to maintain and exceed standards of services delivery for vulnerable and unwell people.

Two concepts mooted by the Conference paper that seem undisputed are that:

Without effective patient/client inputs (their needs, requirements and expectations, communication of its health status, potential adverse effects and disorders), effective treatment is not possible, and that,

Healthcare services are characterized by the complexity of connections and interactions between patients, clients, doctors and other healthcare workers, suppliers of medical and non-medical equipment, materials and resources, healthcare insurance, legislative and other regulatory bodies.

QualisQMS online platform seeks to address this in an easy to implement and manage format, with real-time data and analytics, internal alerts and capture for Customer feedback, easy Audit reporting and meeting scheduling, and the ability to store data at all levels of the organisation in a safe and accessible way.

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